GTC
GENERAL TERMS AND CONDITIONS
Bretagne Service
Last updated: 19 August 2026
Article 1 – Service Provider Information
These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to the services provided by:
Bretagne Service
12 rue de Prat Ouern
22610 Pleubian – France
SIRET: 90125455300012
Email: info@bretagne-service.com
Website: www.bretagne-service.com
Bretagne Service provides local, on-site, assistance and support services, particularly for owners of houses, primary or secondary residences and properties intended for rental in Brittany.
Bretagne Service does not carry out real estate transactions and does not act as a real estate agent or intermediary.
Article 2 – Scope of Services
These GTC define the conditions under which Bretagne Service provides its services to the Client.
The services offered may include, in particular:
- visits and inspections of houses and residential properties;
- regular or one-off inspection visits;
- visual inspection of the apparent general condition of a property;
- inspections following storms, severe weather or other specific events;
- visual checks of certain equipment and installations;
- preparation of a property before the arrival of the owner or occupants;
- inspection after the departure of occupants or tenants;
- collection, safekeeping and management of keys and access devices;
- opening and closing of a property;
- receipt and management of mail and parcels;
- taking photographs or videos as part of the agreed services;
- preparation of reports for the Client;
- Home Staging and the preparation or presentation of a property for rental;
- practical assistance to owners in connection with the rental of their property;
- guest reception and certain arrival or departure services, where expressly agreed;
- assistance and on-site presence when required;
- practical assistance in connection with a property purchase, without involvement in the actual real estate transaction;
- any other individual services agreed with the Client.
The nature, scope, frequency, terms and price of the respective services are specified in the quotation, offer, order confirmation or other contractual document accepted by the Client.
Article 3 – Scope of Application
These GTC apply to all services offered by Bretagne Service, unless expressly agreed otherwise in writing between the parties.
They apply to both consumers and business clients, subject to the specific mandatory legal provisions applicable to each category.
By placing an order or accepting a service, the Client accepts these GTC.
These GTC are permanently available on the Bretagne Service website and may be provided to the Client on a durable medium.
Article 4 – Quotations and Orders
Where a quotation is required for a service, it specifies in particular the nature and terms of the service, the price or calculation method and, where applicable, any foreseeable additional costs.
A quotation is valid for the period stated therein.
An order becomes binding once the Client has accepted the quotation, offer or service agreement and, where applicable, the agreed payment or deposit has been received.
Acceptance may be made by signature, email or by any other means that provides evidence of the Client’s consent.
For individual services for which no formal quotation is required, the Client’s written order confirmation may constitute acceptance of the service and these GTC.
Article 5 – Prices
Service prices are stated in euros.
The applicable prices are those stated in the quotation, offer, order confirmation or price list applicable at the time the order is placed.
Where the price of a service cannot be determined in advance, Bretagne Service informs the Client of the calculation method and any foreseeable additional costs.
Payment terms are stated in the quotation or order confirmation and, where applicable, repeated on the invoice.
Costs incurred by Bretagne Service on behalf of the Client, including necessary purchases for the performance of the service, costs relating to third-party professionals or exceptional expenses, will only be charged to the Client after prior information and, where reasonably possible, prior approval.
Article 6 – Payment
The applicable payment terms are those stated in the quotation, order confirmation or invoice.
Unless expressly agreed otherwise, invoices are payable upon receipt.
Payment may be made using the payment methods offered by Bretagne Service.
In the event of late payment, Bretagne Service reserves the right to suspend ongoing services until all outstanding amounts have been paid.
For business clients, any late payment shall automatically and without prior notice result in the application of statutory late-payment interest and the statutory fixed compensation of EUR 40 for recovery costs.
Article 7 – Performance of Services
Bretagne Service undertakes to perform the agreed services with care, diligence and professionalism.
Services are carried out on the dates or during the periods agreed with the Client.
The time of an on-site visit may be adjusted due to the requirements of the service, access to the property, weather conditions or other reasonable circumstances.
If a service cannot be performed under the originally agreed conditions, Bretagne Service will inform the Client as soon as reasonably possible and, where possible, propose a new date or an appropriate alternative solution.
Article 8 – Access to the Property and Key Management
Where access to a property is required to perform a service, the Client must provide Bretagne Service with the necessary means of access and ensure that they actually allow access to the property.
Where keys, remote controls, access cards, codes or other access devices are entrusted to Bretagne Service, they may only be used in connection with the services agreed with the Client.
Bretagne Service undertakes to keep entrusted keys and access devices with reasonable care appropriate to its activities.
Keys or other access devices will not normally be handed to third parties, except with the Client’s consent or where this is necessary to perform an expressly agreed service.
The Client undertakes to inform Bretagne Service of any changes to locks, access codes, alarm systems or other access systems.
At the end of the contractual relationship, keys and other access devices will be returned or retained in accordance with the arrangements agreed with the Client.
In the event of loss of a key or access device entrusted to Bretagne Service, Bretagne Service shall only be liable in accordance with applicable law and insofar as the loss is attributable to fault or negligence on its part.
Article 9 – Client Information and Instructions
The Client undertakes to provide Bretagne Service with all information necessary for the proper performance of the services.
The Client must in particular provide information concerning:
- alarm or security systems;
- specific access requirements for the property;
- equipment requiring special handling;
- known risks or hazards on the property;
- any special instructions necessary for the performance of the service.
Bretagne Service shall not be liable for consequences resulting from inaccurate, incomplete or undisclosed information provided by the Client.
Article 10 – Photographs, Videos and Reports
Where included in the agreed service, Bretagne Service may take photographs or videos of the property in order to document its apparent condition and report on the service performed.
Photographs and videos taken as part of the monitoring or care of a property are intended for the relevant Client and will not be disclosed to third parties for commercial purposes without the Client’s prior consent where the property or Client can be identified.
Photographs and videos constitute a visual record of the condition of the property at the time they are taken.
They do not constitute a technical survey, property inspection, building survey, electrical or plumbing inspection, insurance assessment or security assessment.
Bretagne Service may use general or technical photographs and videos in connection with its activities for information, demonstration or presentation purposes, for example to illustrate certain situations to other Clients, provided that the relevant property, its address, its owner or any other person cannot be identified.
Any use of images that clearly identifies a property or its owner for communication or promotional purposes requires the prior consent of the Client concerned.
Article 11 – Rental Preparation and Assistance
Bretagne Service may assist property owners with the practical preparation of their property for rental.
This assistance may include, in particular, preparation of the house or apartment, Home Staging, checking its condition before occupants arrive, certain reception services, key handover, inspection after departure and practical monitoring of the property.
Bretagne Service does not itself rent out the property, does not enter into rental agreements in the name or on behalf of the owner and does not collect rental payments in its own name.
Bretagne Service does not act as a real estate agent, property representative or intermediary in a real estate transaction.
The owner remains solely responsible for renting out the property, selecting tenants, concluding the rental agreement and complying with their own legal and regulatory obligations.
Article 12 – Assistance in Connection with a Property Purchase
Bretagne Service may provide practical assistance in connection with a planned property purchase.
This service may include, in particular, being present on site, attending a viewing, taking photographs, providing practical information, making visual observations of the property or providing organisational assistance to the Client.
Bretagne Service does not participate in the negotiation, conclusion or execution of a real estate transaction.
Bretagne Service does not replace a real estate agent, notary, surveyor, expert, architect, lawyer or any other regulated professional.
Observations communicated by Bretagne Service as part of this assistance are practical and visual observations and do not constitute technical or legal advice or an expert assessment.
Article 13 – Third-Party Professionals
Where necessary or requested by the Client, Bretagne Service may facilitate contact with a tradesperson, technician or other professional.
Unless expressly agreed otherwise as part of the service, any contract with such professional is entered into directly between the Client and the relevant service provider.
Bretagne Service shall not be liable for work, services, deadlines, prices, guarantees or damage falling within the responsibility of a third-party professional.
Where Bretagne Service carries out a purchase or other task on behalf of the Client as part of an agreed service, the corresponding costs may be recharged to the Client in accordance with the terms previously agreed.
Article 14 – Cancellation and Rescheduling of Services
Any request for cancellation or rescheduling must be communicated to Bretagne Service as soon as possible.
For one-off services, cancellation at least 24 hours before the scheduled appointment may, unless specific conditions are stated in the quotation or order confirmation, be cancelled or rescheduled without charge.
In the event of cancellation less than 24 hours before the agreed appointment, or if the Client is absent where their presence is required to perform the service, Bretagne Service reserves the right to charge all or part of the service where working time or costs have been specifically reserved or incurred and cannot reasonably be reallocated.
Specific cancellation conditions applicable to individual services may be stated in the quotation or order confirmation.
Bretagne Service may also postpone or cancel a service if it cannot reasonably or safely be performed, in particular for safety reasons, due to severe weather, lack of access to the property, force majeure or another legitimate reason.
If Bretagne Service cancels a service that has not yet been performed and no rescheduling is possible or accepted, any amounts already paid for that service will be refunded to the Client.
Article 15 – Consumer Right of Withdrawal
Where a contract is concluded at a distance or away from business premises with a consumer, the consumer generally has, subject to statutory exceptions, the right to withdraw from the service contract within fourteen days of its conclusion without giving any reason.
The Client may exercise the right of withdrawal by sending Bretagne Service an unequivocal statement expressing their decision to withdraw.
If the Client requests that the service begin before the expiry of the statutory withdrawal period, the Client must expressly request this.
If the Client exercises the right of withdrawal after performance of the service has begun at their express request, the Client must pay for the proportion of the service actually provided up to the time of withdrawal, in accordance with applicable law.
Where the service has been fully performed before the end of the withdrawal period at the Client’s express request and the Client has acknowledged that the right of withdrawal will be lost once the service has been fully performed, the right of withdrawal no longer applies.
Statutory exceptions to the right of withdrawal apply in accordance with applicable law.
Article 16 – Express Request to Begin Services Before Expiry of the Withdrawal Period
Where a consumer expressly requests that the service begin before expiry of the statutory withdrawal period, this request will be documented by Bretagne Service on a durable medium.
The Client acknowledges that, if they exercise their right of withdrawal after the service has begun, they must pay for the service actually provided up to the date of withdrawal.
Where the service has been fully performed before expiry of the withdrawal period, the Client acknowledges that the right of withdrawal is lost in accordance with applicable law.
Article 17 – Liability
Bretagne Service is responsible for performing the agreed services with reasonable care and diligence but, to the extent permitted by law, does not guarantee a specific result.
Bretagne Service will use the reasonable means necessary to properly perform the services entrusted to it.
Bretagne Service shall not be liable for damage or difficulties arising in particular from:
- an unforeseeable event beyond its control;
- force majeure;
- inaccurate, incomplete or undisclosed information provided by the Client;
- an existing defect, failure or malfunction affecting the property or its equipment;
- age, wear and tear or a defect affecting the property or its equipment;
- the actions or failure of a third party;
- weather or natural events that reasonably prevent or restrict the performance of the service;
- inability to access the property where such inability is not attributable to Bretagne Service.
The liability limitations set out in this Article shall not apply where such limitation is prohibited by law.
Article 18 – Force Majeure
Bretagne Service shall not be liable for delays or inability to perform services resulting from an event of force majeure within the meaning of French law.
Such events may include, where the statutory requirements are met, natural disasters, exceptional storms, fires, floods, access restrictions, government or administrative orders, public health emergencies or other events beyond the reasonable control of Bretagne Service.
Bretagne Service will inform the Client as soon as reasonably possible if the performance of a service is affected by such an event.
Article 19 – Complaints
Any complaint relating to a service should be submitted to Bretagne Service as soon as possible, preferably in writing.
Complaints may be sent to:
Bretagne Service
12 rue de Prat Ouern
22610 Pleubian – France
Email: info@bretagne-service.com
Bretagne Service will endeavour to find an amicable solution together with the Client.
Article 20 – Consumer Mediation
In accordance with the provisions of the French Consumer Code, a consumer may, after first submitting a written complaint to Bretagne Service and where no satisfactory resolution has been reached, make use of a consumer mediation service free of charge.
Bretagne Service is registered with the following consumer mediation service:
Centre de la Médiation de la Consommation des Conciliateurs de Justice – CM2C
49 rue de Ponthieu
75008 Paris – France
Tel.: 01 89 47 00 14
Website: www.cm2c.net
Email: litiges@cm2c.net
The Client may contact the mediator in accordance with the procedures stated on the CM2C website.
The mediator may only be contacted after an attempt has first been made to resolve the matter directly with Bretagne Service.
The consumer generally has one year from the date of their written complaint to Bretagne Service to refer the matter to the mediator, subject to the statutory admissibility requirements.
Consumer mediation is free of charge for the consumer.
Article 21 – Personal Data
Personal data collected as part of the business relationship with the Client is processed in accordance with applicable data protection legislation.
Information concerning the data collected, the purposes of processing, retention periods and the rights of data subjects is set out in the Privacy Policy of Bretagne Service, which is available separately on the website.
The Privacy Policy is separate from these General Terms and Conditions.
Article 22 – Intellectual Property
Texts, photographs, documents, graphic elements, logos and other content created or provided by Bretagne Service are protected by applicable intellectual property laws.
Any reproduction, use or distribution for purposes other than those provided for as part of the service requires the prior consent of Bretagne Service, unless otherwise provided by law.
Article 23 – Applicable Law and Dispute Resolution
These General Terms and Conditions are governed by French law.
For consumers, the mandatory provisions of French consumer protection law and the statutory rules on jurisdiction applicable to consumers remain fully applicable.
For business clients, any dispute relating to the interpretation, performance or termination of these GTC that cannot be resolved amicably shall be submitted to the courts having jurisdiction under the applicable general legal rules.
Article 24 – Severability
If any provision of these General Terms and Conditions is declared invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
The provision concerned shall, where possible, be replaced by a valid provision that comes as close as possible to the original intended purpose.
Article 25 – Acceptance of the General Terms and Conditions
By placing an order or accepting a quotation, the Client confirms that they have read and understood these General Terms and Conditions and accept them, subject to any mandatory statutory provisions.
These General Terms and Conditions are available on the Bretagne Service website and may be provided to the Client on a durable medium before the conclusion of the contract.